Valley National Bank (now widely known simply as Valley Bank) provides a high-touch banking experience for personal, business, and commercial clients. Whether you are managing a local branch account or a high-yield Valley Direct account, reaching the right department is essential for quick resolution. Use our 2026 directory to find the verified Valley National Bank customer service number for your specific needs.
Valley National Bank Customer Service Number List
Below are the primary contact lines for Valley Bank departments as of 2026:
| Support Department | Phone Number |
|---|---|
| Main Customer Care (Personal & Business) | 1-800-522-4100 |
| Valley Direct (Online Savings & CDs) | 1-866-899-9900 |
| Mortgage Customer Service | 1-800-526-9098 |
| New Home Loan Inquiries | 1-800-522-4100 (Opt. 5) |
| Report Lost/Stolen Card (Business Hours) | 1-800-522-4100 |
| After-Hours Fraud Center (24/7) | 1-800-472-3272 |
| International Support (Non-Toll Free) | +1-973-305-8800 |
Pro Tip: If you are calling from outside the U.S. or Canada, use the international line to avoid connectivity issues with 800-numbers.
Visit Official Valley Bank Contact Page
How to Talk to a Live Person at Valley Bank
Valley Bank prides itself on "Relationship Banking," but you still have to navigate an automated menu. To reach a human agent quickly:
- Dial 1-800-522-4100.
- For accessibility assistance or a dedicated specialist group, select Option 2.
- To bypass the general menu, stay on the line or say "Representative" when prompted.
- Valley Direct Users: Call 1-866-899-9900 directly for specialized help with online-only high-yield accounts to avoid being transferred between departments.
Valley Bank Support Hours (Eastern Time)
- General Customer Care: Mon–Fri 8:00 AM – 6:00 PM; Sat 9:00 AM – 2:00 PM ET.
- Mortgage Servicing: Mon–Fri 8:30 AM – 5:00 PM ET.
- Fraud Center: Available 24 hours a day, 7 days a week at 1-800-472-3272.
Important: Valley Bank Routing Numbers
Using the correct routing number is vital for ACH transfers and direct deposits. Valley Bank uses different numbers based on the transaction type and account origin:
- Standard ACH & Domestic Wire: 021201383
- New Jersey Legacy Accounts: 021413728
- New York Legacy Accounts: 026002794
Common Support Tasks & Self-Service
- Mobile App Help: If you are locked out of the Valley Mobile Banking app, call Customer Care to verify your identity and trigger a secure reset link.
- Travel Notices: You can set travel alerts for your debit card directly in the Valley Bank app under "Card Services" to prevent declines while abroad.
- Address Changes: Can be completed at any local branch or by calling 1-800-522-4100.
Frequently Asked Questions (FAQ)
Is Valley National Bank customer service available 24/7?
No. Live agents are available during standard business hours and half-days on Saturdays. However, the automated telephone banking and the Fraud Center (1-800-472-3272) are available 24/7.
What is the difference between Valley Bank and Valley Direct?
Valley Bank refers to traditional branch-based banking. Valley Direct is the online-only division offering specific high-yield savings products. They have separate support teams.
How do I report an unauthorized transaction?
Call the Fraud Center immediately at 1-800-472-3272. You should also "Freeze" your card through the Valley mobile app to prevent further activity.
