Silicon Valley Bank (SVB) is the premier financial partner to the innovation economy, specializing in the technology, life science, healthcare, private equity, and venture capital industries. Founded in 1983, SVB has spent over 40 years building a global reputation for understanding the unique financial needs of high-growth startups and their investors. In 2023, SVB was acquired by First Citizens Bank, creating a powerhouse partnership that combines SVB's deep sector expertise with First Citizens' 125-year history of financial stability and strength. Today, SVB continues to serve innovators at every stage—from pre-seed startups to multi-national corporations and global venture firms.
Silicon Valley Bank Support Directory
Below are the verified contact numbers for SVB services as of 2026:
| Service Type / Department | Phone Number |
|---|---|
| Main Client Support (North America) | 1-800-774-7390 |
| International Client Support | +1-408-654-5555 |
| SVB Credit Card Services (U.S.) | 1-866-553-3481 |
| SVB Asset Management Support | 1-866-719-9117 |
| Audit Confirmation Requests | www.confirmation.com |
| First Citizens Bank Main Line (Parent) | 1-888-323-4732 |
Visit Silicon Valley Contact Page
SVB Support Hours (Eastern Time)
- Client Support Agents: Mon–Fri 8:00 AM – 8:30 PM ET (5:00 AM – 5:30 PM PT).
- Credit Card Services: 24 hours a day, 7 days a week.
- Online Banking Support: Login and technical assistance available 24/7.
How to Talk to a Live Person at SVB
- Dial 1-800-774-7390.
- Listen to the menu options; for general banking assistance, select the option for "Account Services" or "Online Banking."
- If you are prompted for an account number and do not have it, stay on the line or press 0 to be transferred to an operator.
- Direct Email: For non-urgent inquiries, you can reach the support team at clientsupport@svb.com.
Common Reasons to Contact SVB Support
- Wire Transfer Assistance: Clarifying cutoff times or confirming incoming international SWIFT transfers.
- KYC (Know Your Customer) Compliance: Submitting documentation required for startup founders and new business entities.
- Capital Call Lines: Managing liquidity for venture capital and private equity firms.
- Venture Debt Management: Discussing loan repayments, covenants, or principal deferral programs.
You may also find helpful support pages for other banking and financial services.
Explore additional customer support guides for related services.
Frequently Asked Questions (FAQ)
Is Silicon Valley Bank still safe to use?
Yes. Following the 2023 acquisition, SVB is now a division of First Citizens Bank, which is a top 20 U.S. financial institution with over $200 billion in assets. Deposits are FDIC-insured up to the standard limit of $250,000 per depositor, per ownership category.
What is the SVB routing number?
For most domestic wire transfers and ACH transactions, the routing number is 121140399. Always verify the specific instructions in your SVB Online Banking portal before initiating a large transfer.
Can I use First Citizens branches for my SVB account?
While SVB is a division of First Citizens, the systems are currently distinct. You should continue to use SVB branches, the SVB mobile app, and SVB online banking for your transactions unless otherwise notified by the bank.
How do I report a lost SVB business credit card?
Call 1-866-553-3481 immediately. If you are traveling internationally, call +1-408-654-1039 (collect). You can also lock your card instantly through the SVB Online Banking portal.
Does SVB offer personal banking?
SVB offers SVB Private, which provides tailored private banking and wealth management services specifically for entrepreneurs, executives, and investors in the innovation ecosystem.
