KeyBank provides specialized customer support through its Key2You® automated system and live professional agents. Whether you need to unlock your online banking, report a lost debit card, or discuss a mortgage, using the direct department number will help you skip the long hold times.
KeyBank Customer Support Number List
Below are the verified contact numbers for KeyBank departments as of 2026:
| Support Department | Phone Number |
|---|---|
| Main Customer Service (Key2You®) | 1-800-539-2968 |
| Online & Mobile Banking Support | 1-800-539-1539 |
| Business Banking Support (Key4Biz®) | 1-888-539-4249 |
| Mortgage Customer Service (Existing Loans) | 1-800-422-2442 |
| Mortgage Questions & Applications | 1-888-539-0018 |
| Investment Services (KIS2YOU) | 1-888-547-2968 |
| Lost or Stolen Card (24/7) | 1-800-539-9056 |
| International Support (Outside U.S.) | +1-716-838-8600 |
Note: For your security, KeyBank will never ask for your password or PIN over the phone. Always verify numbers on the official site before sharing details.
Visit Official KeyBank Contact Page
KeyBank Support Hours (Eastern Time)
While the automated system is available 24/7, live agent availability varies by department:
- General Banking Help: Mon–Fri, 7:00 a.m. – Midnight ET; Sat–Sun, 8:00 a.m. – 9:00 p.m. ET
- Online Banking Support: Mon–Fri, 7:00 a.m. – Midnight ET; Sat–Sun, 8:00 a.m. – 9:00 p.m. ET
- Mortgage Services: Mon–Fri, 8:30 a.m. – 8:00 p.m. ET
- Business Banking: Mon–Fri, 8:00 a.m. – 9:00 p.m. ET; Sat, 8:30 a.m. – 5:00 p.m. ET
You may also find helpful support pages for other banking and financial services.
Explore additional customer support guides for related services.
How to Talk to a Live Person at KeyBank
The Key2You® system is automated, but you can reach a human agent quickly by following these steps:
- Dial 1-800-539-2968.
- Enter your account number or the last 4 digits of your Social Security Number when prompted.
- Once you reach the main menu, press "0" or say "Agent" clearly.
- Pro Tip: Using the MyKey® Virtual Assistant in the mobile app can often connect you to a professional via chat faster than a phone call.
Common Issues Handled by KeyBank Support
- Unlocking Accounts: If you are locked out of KeyBank Online or Mobile banking.
- Fraud Disputes: Reporting unauthorized transactions on your debit or credit card.
- Ordering Checks: Assistance with your first-time check orders or reorders.
- Travel Notices: Letting the bank know you are going abroad to prevent card declines.
Frequently Asked Questions (FAQ)
Is KeyBank customer service open 24/7?
The automated Key2You® telephone service is available 24/7 for balance checks and transfers. However, live agents for general banking are available from 7:00 a.m. to Midnight ET on weekdays.
How do I report a lost KeyBank debit card?
Call 1-800-539-9056 immediately. This line is available 24/7. You can also lock your card instantly through the KeyBank mobile app.
Does KeyBank offer support via chat?
Yes, the MyKey® virtual assistant is available 24/7 in online banking. Live chat agents are available during normal business hours.
