Hancock Whitney Bank is a cornerstone of banking across the Gulf South, from Texas to Florida. Whether you are managing your personal checking account or a complex business treasury, having the direct Hancock Whitney Bank customer service number ensures your issues are resolved without unnecessary delays. Use the directory below to find the specific department you need to reach today.
Hancock Whitney Bank Customer Service Number List
Below are the verified contact numbers for Hancock Whitney Bank departments as of 2026:
| Support Department | Phone Number |
|---|---|
| Main Client Services (General Banking) | 1-800-448-8812 |
| Mortgage Client Support | 1-866-695-6751 |
| Trust & Asset Management Support | 1-800-651-9227 |
| Treasury Services Support | 1-866-594-2304 |
| Consumer Loan Applications | 1-800-965-5626 |
| Small Business Merchant Services | 1-800-803-4967 |
| Wealth Management Support | 1-877-837-2266 |
| Report Fraud or Stolen Cards (24/7) | 1-800-448-8812 |
Pro Tip: To protect your identity, Hancock Whitney will never ask for your Online Banking password or your debit card PIN over the phone.
Visit Official Hancock Whitney Contact Page
How to Talk to a Live Person at Hancock Whitney Bank
Large banks often use automated menus. To reach a human agent at Hancock Whitney as quickly as possible:
- Dial 1-800-448-8812.
- Ignore the initial automated greetings.
- Say "Representative" or "Speak to an agent" clearly when the system asks for your reason for calling.
- If you are calling after hours for a lost card, follow the specific menu prompt for "Emergency Card Services" to be routed to the 24/7 fraud team.
- Best Time to Call: Mid-morning (9:00 AM – 11:00 AM CT) on Tuesday through Thursday.
Hancock Whitney Bank Support Hours (Central Time)
Live professional support is available during the following windows:
- Monday – Friday: 7:00 AM – 7:00 PM CT
- Saturday: 8:00 AM – 2:00 PM CT
- Sunday & Bank Holidays: Closed (Automated banking and Fraud reporting available 24/7)
Important: Finding Your Routing Number
Hancock Whitney uses state-specific routing numbers for domestic transfers and ACH payments. Using the wrong one can delay your transactions. As of 2026, the common routing numbers include:
- Louisiana: 065400153
- Mississippi: 065503681
- Alabama: 065106619
- Florida: 063112786
- Texas: 113000968
Common Issues for Hancock Whitney Customers
- Mobile App Troubleshooting: If the "Invalid Credentials" error appears, call 1-800-448-8812 for a secure password reset.
- Zelle® Disputes: If you have an issue with a Zelle payment, contact the main support line immediately to begin an investigation.
- Travel Notices: You can set travel alerts for your debit card directly in the Hancock Whitney mobile app under "Card Controls."
Frequently Asked Questions (FAQ)
What is the Hancock Whitney customer support number for mortgages?
The direct line for existing mortgage clients is 1-866-695-6751. For new applications, call 1-866-994-3164.
Can I lock my Hancock Whitney card without calling?
Yes. Use the Hancock Whitney mobile app to toggle your card "On" or "Off" instantly if it is misplaced. This is the fastest way to prevent unauthorized charges.
How do I report fraud on my Hancock Whitney account?
Call 1-800-448-8812 immediately. Fraud detection teams are available 24/7 to monitor and block suspicious activity.
