East West Bank is a premier financial institution serving as a "financial bridge" between the United States and Greater China. Whether you are managing personal savings, navigating complex commercial real estate loans, or using Alipay transfers, having the right East West Bank customer service number is vital. Use our 2026 directory below to reach the correct multilingual support team.
East West Bank Customer Service Number List
Below are the verified contact numbers for East West Bank departments as of 2026:
| Support Department | Phone Number |
|---|---|
| Main Customer Service (Personal Banking) | 1-888-895-5650 |
| Business & Commercial Banking | 1-888-761-3967 |
| Visa® Credit Card Support | 1-877-578-0685 |
| Mortgage Loan Assistance (Existing Loans) | 1-877-392-6868 |
| Online & Mobile Banking Support | 1-833-468-8356 |
| Report Lost/Stolen ATM or Debit Card | 1-800-236-2442 |
| 24-Hour Automated Telephone Banking | 1-800-809-6761 |
Note: Multilingual support in Mandarin and Cantonese is available on most lines during Pacific Time business hours.
Visit Official East West Bank Contact Page
How to Talk to a Live Person at East West Bank
To reach a human representative at East West Bank without getting lost in the automated menu, follow these steps:
- Dial 1-888-895-5650.
- For multilingual support, follow the prompts for your preferred language (e.g., press "2" for Mandarin or "3" for Cantonese).
- To skip the general information, say "Representative" or "Speak to a person."
- For Credit Cards: Call 1-877-578-0685. While English/Spanish support is 24/7, Mandarin/Cantonese support is available Mon–Fri, 8:30 AM – 5:30 PM PT.
East West Bank Support Hours (Pacific Time)
Since East West Bank is headquartered in California, all hours are listed in Pacific Time (PT):
- Personal Customer Service: Mon–Fri 6:00 AM – 7:00 PM; Sat 9:00 AM – 5:00 PM PT.
- Commercial Banking: Mon–Fri 6:00 AM – 7:00 PM PT.
- Mortgage Servicing: Mon–Fri 8:30 AM – 5:30 PM PT.
- Credit Card (English/Spanish): 24 hours a day, 7 days a week.
East West Bank Routing Number Information
Unlike some regional banks, East West Bank frequently uses a centralized routing number for major transactions in 2026. However, always verify this on your specific checks.
- General Routing Number (Domestic/Wire): 322070381
- SWIFT Code (International): EWBKUS66
Common Reasons to Contact East West Bank Support
- Cross-Border Transfers: Assistance with wire transfers to/from China, Hong Kong, or Taiwan.
- Alipay Transfers: Troubleshooting issues with digital wallet funding and limits.
- Mobile Banking Help: Resolving login errors on the businessBridge® or personal mobile app.
- Travel Notices: Setting alerts before international travel to prevent card blocks (especially in Asia).
Frequently Asked Questions (FAQ)
What is the East West Bank customer support number for international callers?
If you are calling from outside the USA, you can use the non-toll-free line at +1-626-799-0228 or the 24-hour automated line at +1-626-799-0228.
Does East West Bank have a live chat option?
Yes. Once you log into your Online Banking portal or mobile app, you can access the secure Help Center Chat to speak with an agent during PT business hours.
How do I report fraud at East West Bank?
Call 1-888-895-5650 (Consumer) or 1-888-761-3967 (Business) immediately. For credit card fraud, call the number on the back of your card (1-877-578-0685) for 24/7 assistance.
