Zions Bank a division of Zions Bancorporation, N.A., is one of the oldest and most established financial institutions in the Intermountain West. Founded in 1873 by Brigham Young, the bank has a storied history of supporting the regional growth of Utah and Idaho. Today, Zions Bank operates over 100 full-service branches and is widely recognized for its local management model, which allows it to provide specialized community-focused banking while maintaining the financial strength of a major national organization. As a consistent leader in Small Business Administration (SBA) lending and public finance, Zions Bank combines traditional relationship banking with modern digital solutions for personal and commercial clients alike.
Zions Bank Customer Support Number Directory
Below are the verified contact numbers for Zions Bank services as of 2026. For the fastest assistance, please select the department most relevant to your inquiry:
| Department / Service Type | Phone Number |
|---|---|
| Main Customer Care Center | 1-888-307-3411 |
| Online & Mobile Banking Technical Support | 1-800-840-4999 |
| Zions Bank Credit Card Support (Clarity, Agility) | 1-888-758-5349 |
| Report Lost or Stolen Debit Card (24/7) | 1-888-307-3411 |
| Report Lost or Stolen Credit Card (International Collect) | +1-801-844-9481 |
| Mortgage & Home Loan Servicing | 1-800-789-5626 |
| Corporate Trust Services | 1-888-416-5176 |
Zions Bank Support Hours (Eastern Time)
While automated banking and card reporting services are available 24/7, live representative support is available during the following windows:
- Live Customer Care: Mon–Sat 8:00 AM – 11:00 PM ET (6:00 AM – 9:00 PM MT).
- Sunday: Closed (Automated voice system only).
- Credit Card Specific Support: 24 hours a day, 7 days a week.
How to Talk to a Live Person at Zions Bank
To bypass the automated prompts and reach a human agent at Zions Bank, follow these steps:
- Dial 1-888-307-3411.
- The system will ask you to state the reason for your call. You can simply say "Representative" or "Agent."
- If prompted for an account number and you do not have it, stay on the line or press 0.
- During peak hours, you may be offered a "callback" option where an agent will call you back in the order you were received, allowing you to hang up without losing your place in line.
You may also find helpful support pages for other banking and financial services.
Explore additional customer support guides for related services.
Frequently Asked Questions (FAQ)
What is the Zions Bank routing number?
Zions Bank uses different routing numbers based on the state where the account was opened:
- Utah: 124000054
- Idaho/Wyoming: 124100019
Always verify your specific routing number on the bottom of your checks or within your mobile app.
How do I activate a new Zions Bank debit card?
You can activate your card by calling the number on the activation sticker, using any Zions Bank ATM with your PIN, or by making a PIN-based purchase at a retail merchant.
Does Zions Bank offer Zelle?
Yes, Zelle is available within the Zions Bank Mobile Banking app for personal accounts, allowing you to send and receive money with friends, family, and trusted businesses.
How do I report a lost or stolen card after hours?
For debit cards, call the main line at 1-888-307-3411 and follow the automated prompts for "Lost or Stolen Cards." For credit cards, call 1-888-758-5349 any time of day.
Can I use my Zions Bank card while traveling?
Yes, but it is recommended to submit a **Travel Notification** through your Online Banking portal or mobile app to prevent your transactions from being flagged as suspicious by fraud monitoring systems.
